Refund policy

Return and Refund Policy

You may request a return or exchange within 30 days of receiving your order. Please contact us at info@nacuniques.com with your order number and details before sending an item back. We will provide return instructions.

Please keep the item in its original condition and pack glass securely to prevent damage in transit. Handmade glass and natural wood may have variations in shape, grain and small bubbles; these individual characteristics are described on the product pages.

For ordinary returns, the customer pays return shipping. If an item arrives damaged or incorrect, contact us with your order details and photographs; we will cover the return shipping for damaged or incorrect items.

Once the returned item has been received and inspected, we will contact you about the refund or exchange. Approved refunds are returned to the original payment method. Processing time depends on your payment provider.

Nac Uniques
106 S Pecan St, Nacogdoches, TX 75961
Phone: +1 936-552-6804
Email: info@nacuniques.com
Opening hours: Tuesday–Saturday 10:00 a.m.–5:00 p.m.; Sunday–Monday closed (Central Time).
Response time: 24–48 hours.